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Damaged and Faulty Items
Any fault or damage to a product must be reported as soon as reasonably possible after receipt of the goods. We may ask you to provide details or photographic evidence of the fault or damage to allow us to assess the best way to handle the issue.
Following our assessment, we will contact you to offer a replacement or a full refund.
If a replacement is required, we will arrange for the item(s) to be sent back to us before a replacement is dispatched. Items must be packaged to a similar standard as received, using the original box and packaging wherever possible.
If a refund is required, we can arrange a suitable weekday collection (Monday to Friday) or ask you to return the item to us via our designated return link. Collections will only be arranged if the value or weight of the item exceeds our small parcels requirement.
Please note: For items that are inherently faulty or damaged upon delivery, Seasons Christmas Outlet covers all return and collection costs in accordance with the Consumer Rights Act 2015.
In All Circumstances
We understand that goods need to be examined and, in some cases, installed. However, as a consumer, you have a legal duty to take reasonable care of the goods while they are in your possession. Goods must be returned in or with their original packaging wherever possible, complete with any free gifts or accessories.
Please note that return processing times may take longer during peak seasonal periods. We will contact you as soon as your return has been processed.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY LEGAL RIGHTS.
Details of your legal rights are available from Citizens Advice.
Right to Cancel & Returns (Consumer Contracts Regulations 2013)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day after you receive your goods to cancel your contract with us.
If you exercise your right to cancel, we will issue you a full refund, including our standard outward delivery charge. However, you must return the entire order to us at your own cost. If we do not receive the cancelled order back, we reserve the right to arrange a collection at your direct expense.
You can cancel your order by:
Refused Deliveries & Non-Delivery Fees
Simply refusing a parcel at the door or failing to collect it from a courier depot does not constitute a formal cancellation of your contract under UK law.
If a delivery is refused by the customer or returned to sender by the courier after failed delivery attempts, the parcel will be sent back to our warehouse. The customer is responsible for the direct cost of this return transit:
* For items sent via DPD Local, a fixed return/refusal fee of £13.50 will be deducted from your final refund.
* For items sent via APC or Parcelforce, the actual direct return cost charged by the carrier will be deducted from your final refund.
