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We understand that goods need to be examined and in some cases installed; however, you as the consumer have a duty to take reasonable care of the goods. Goods must be returned in or with the original packaging wherever possible complete with any free gifts or accessories.
Please note, return procedures may take longer during peak order times, you will be contacted as soon as possible.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.
Under the UK Distance Selling Regulations, you have 14 days (from the day after you receive your goods) to cancel the contract for your order with us. We will issue you with a full refund, including outward delivery charge; however you will need to return the entire order to us at your cost if you have already received them.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
You can cancel your order by: