Refunds And Returns Policy

Damaged And Faulty Items

1. Any fault or damage to the product must be reported as soon as reasonably possible after receipt of the goods. We may ask the consumer to provide details of the fault or damage to allow an assessment of the best way to deal with the problem.
2. After assessment the consumer will be contacted and offered a replacement or refund.
3. If a replacement is required we will ask the customer to send the item(s) back to us and then we can arrange for a replacement to be sent out to the customer. The customer must have the item(s) packaged to a similar standard as received, if possible, with the original box and packaging.
4. If a refund is required we can arrange a suitable collection time subject to status or ask you to return the item to us via Royal Mail/DPD*.
5. Note: A collection can only be designated for weekdays (Monday to Friday).
6. If the collection failed, the customer must pay to re-arrange the collection and arrange a convenient time.
7. If the item is not faulty, Seasons Christmas Outlet will contact you to discuss the next procedure.
8. Collections will only be arranged if the value or weight of the item exceeds our small parcels requirement. We advise customers to send returned goods via our return link, which needs to be requested. Once requested, an email will be sent containing the link required to send the faulty goods back to us. 
   

In All Circumstances

We understand that goods need to be examined and in some cases installed; however, you as the consumer have a duty to take reasonable care of the goods. Goods must be returned in or with the original packaging wherever possible complete with any free gifts or accessories.

Please note, return procedures may take longer during peak order times, you will be contacted as soon as possible.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.

Refunds & Returns - Distance Selling Regulations

Under the UK Distance Selling Regulations, you have 14 days (from the day after you receive your goods) to cancel the contract for your order with us. We will issue you with a full refund, including outward delivery charge; however you will need to return the entire order to us at your cost if you have already received them.

If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

You can cancel your order by:

1. Emailing us at sales@seasonsoutlet.co.uk  with your order number to request information regarding returning a product or via my account.
2. Return the product(s) to our store with your receipt so we can issue a refund.
3. Telephoning us on 01656 723399 with your order reference number and delivery details to hand.
4. In writing to Seasons Christmas Outlet, Unit 9-10 Parc-y-bont, Aneurin Bevan Avenue, Brynmenyn Ind. Est, Brynmenyn, Bridgend CF32 9SZ